Política de reembolso

Return & Refund Policy

Exotic Lyk Outfit Shop LLC wants you to be fully satisfied with every order. This policy explains when we accept a return, how to request one, and how refunds are processed.

1. What We Accept Returns For

We only accept return requests when an item arrives damaged or when you receive an item that is different from what you ordered. We do not accept returns for a change of mind, an incorrect size selection, or personal preference, except where applicable consumer protection law grants you additional rights.

2. Return Window

You have a maximum of 7 calendar days from the date your order is delivered to submit a return request.

3. How to Request a Return

Return requests must be submitted through our order return request system, from your order in your customer account, indicating the reason for the request and your order details. If your item arrived damaged or you received the wrong item, we may also ask you to email photos of the item to help us verify the issue.

4. Review and Approval

Every return request is reviewed individually. If your request meets the conditions above, we will approve it and send you return instructions along with a prepaid return shipping label. You will not be charged for return shipping on approved requests.

5. Sending the Item Back

Once your return is approved, please send the item back following the instructions we provide with your approval.

6. Refunds

After we receive the returned item and confirm that it matches the approved return reason, we will process your refund to your original payment method. If your entire order is returned for an accepted reason, we will refund the price of the items and the original shipping cost you paid. If only part of your order is returned, the original shipping cost may not be refunded; we will let you know how it applies to your specific case, in addition to any rights you may have under applicable law.

7. Refund Timing

Once a refund is processed, the time it takes to appear in your account depends on your payment provider and financial institution. We are not able to guarantee an exact date for when the funds will be available to you.