Returns & Refunds
We only accept returns when an item arrives damaged or when you receive an item different from what you ordered, requested within 7 calendar days of delivery. Read our full Return & Refund Policy for details.
How to Request a Return
- Sign in to your account. Go to My Account and sign in with the email address you used to place your order. You do not need a password — we will email you a verification code to sign in.
- Open your order. Find the order with the damaged or incorrect item and select the return option shown on that order.
- Tell us what happened. Select the reason (damaged item or wrong item received) and submit your request.
- Send us photos if needed. If we need to see the issue to verify it, we will ask you to email photos to exoticlyk@gmail.com, referencing your order number.
- Wait for approval. We review every request individually. Once approved, you'll receive instructions and a prepaid return shipping label by email — you won't pay for return shipping on approved requests.
- Ship the item back following the instructions we send you.
- Get your refund. Once we receive and verify the returned item, we'll refund your original payment method. Processing times after that depend on your bank or payment provider.
Questions before you start? Email us at exoticlyk@gmail.com with your order number.